Selling tickets from your event page

Set up your sale

1. 1

   Choose Tickets

   On an event with no replies yet, open RSVP Form and set How guests respond to Tickets, then save. A Tickets tab appears.

2. 2

   Open the Tickets tab

   On a computer it's in the left sidebar and the tabs above your guest list. On a phone, tap Menu at the bottom of the screen, then Tickets.

3. 3

   Add what you're selling

   Press Add a ticket. Give it a name, a price, how many you have, and sale dates if you want them.

4. 4

   Set up card payments

   Anything paid needs a Stripe account, which takes a few minutes. Free tickets don't. Guests can't buy paid tickets until it's done.

5. 5

   Choose who pays the fee and your refund policy

   Both sit in the Tickets tab. Buyers see the refund policy before they pay.

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The Tickets tab

Once you have sales, the list of orders moves up under what's for sale. The settings you rarely change sit at the bottom.

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What guests see

On a phone, one button at the foot of the page opens the picker. On a computer the picker sits in the form on the page. Each order is one guest on your list, with one QR code that admits the whole order.

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Notify me when tickets open shows while nothing is on sale and something is still to come. Each person gets one email when a ticket can really be bought: not while your form is closed or you're full, and not when only an extra is on sale. The Tickets tab shows how many are waiting, and you can download the list.

Extras, tables and sponsorships

Promo codes

• A code takes a percent or an amount off every paid ticket in an order. Its limit counts orders, not tickets.
• To give someone a free ticket, make a 100%-off code and limit it to 1 order. They can still pick up to your Most per order, so set that low for a comp.
• A discount can't leave a ticket under $1 unless it makes it free.

Refunds

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• Lost email? Press Resend confirmation on the order under Sales in the Tickets tab. The buyer gets their receipt again, with each ticket's QR and PDF.
• Refund an order from the Tickets tab. Its tickets go back on sale, its QR code stops working, the guest shows as Refunded, and the buyer gets an email.
• The platform and card processing fee is never refunded. A buyer who paid it doesn't get it back, and if you covered it, it comes out of your Stripe balance.
• A refund goes through only when your Stripe balance covers it.
• All sales final tells buyers they can't get a refund. You can still refund on purpose, if you cancel the event. Each order keeps the policy it was sold under.
• An event with paid orders can't be deleted until every one is refunded.

Refund everyone at once

If you cancel the event, the event's owner can press Refund all beside Sales in the Tickets tab. Co-hosts refund one order at a time.

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1. 1

   Sales close first

   Nobody can buy while it runs, and open checkouts stop. Sales stay closed until you reopen them under RSVP Form.

2. 2

   Oldest orders go first

   Each buyer is refunded and emailed, and their QR code stops working. Free orders are canceled. Orders sold as final are included, and the platform and card processing fee stays non-refundable.

3. 3

   If your balance runs out, it stops

   It tells you how many orders are left and how much you're short. Run it again once more money reaches your balance: nothing refunds twice.

Getting paid

• Card payments are paid out to your bank every Monday once your balance reaches $25; a smaller balance goes out after 30 days with no new payment. In a month where the fees on your card payments don't cover Stripe's payout costs, the difference (about $3.50 at most) comes out of the payout. "Pay out now" sends your balance any time for $1, from $5. Money from your first ticketed event pays out 3 days after the event.
• Ticket and RSVP Fee money from a new seller pays out 3 days after the event, until they have sold $250 across 5 payments on finished events. Settings shows what's held.
• If a buyer disputes a charge with their bank and wins, the amount and the bank's fee come out of your balance. An inquiry that never becomes a dispute costs you nothing.

At the door

Open Check in and scan each buyer's QR code. See Check-in and tickets, which works the same way on a phone.

Common questions

Do I need a paid plan to sell tickets?

No. Tickets work on any plan. Paid items cost 6% + 50¢ each, and paid tickets don't count toward your plan's RSVP limit.

Can I sell tickets from my phone?

Yes. Everything works on a phone: tap Menu, then Tickets. Guests pick and pay on their phones too.

Can I add a guest by hand on a ticketed event?

No. Every guest holds a ticket. To give someone one for free, make a 100%-off promo code.